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Attendee FAQ

What to Expect at EWRI 2021 Congress

Q. What is the format of the EWRI Congress?

A. The keynote sessions and all the panel sessions will be live on the virtual platform. All concurrent sessions will play the pre-recorded videos first, and will be followed by a 15-minute speaker cameras-on question and answer (Q&A) period. The assigned moderator will receive audience questions from the Questions tab on the virtual platform and ask the speakers to respond to the questions.

Q. Who should I contact if I need help with the virtual platform?

A. If you are having problems the day of the event with the virtual platform, please contact the helpdesk at Vision Digital at [email protected]. If you have a question about your conference registration, please contact ASCE Customer Service at [email protected] or (800) 548-2723. All other inquires can be sent to Mark Gable at [email protected] or Erika Haldi at [email protected].

Q. How and when will we gain access to the virtual platform?

A. Approximately 48 hours prior to the start of the conference, you will receive an email (to the email address that you registered with) providing you a unique link to access the virtual platform. If you have registered and have not received your access email (48 hours prior to the start of the conference), please email [email protected]. We recommend that you save this email so you don't lose your unique link, and bookmark the conference website in your browser.

Q. Will we have the opportunity to see and test the virtual platform prior to the conference?

A. Yes. As attendees, once you receive your link, you can visit the platform. The only thing that will be available immediately will be the presentations found in the video-on-demand section. All other presentations will be available starting at their posted agenda times.

Q. What time zone is the conference website in?

A. The conference website is in Eastern Daylight Time, as is the agenda website. The virtual platform that is hosting the conference will adjust to your specific time zone.

Q. If I miss a session, will I be able to watch a video playback later?

A. Yes. Video playback of the full session and Q&A session will be available approximately 24 hours after the initial session airs. They will remain on the virtual platform for 30 days after the conference.

Q. Will written transcripts be available for the hearing impaired?

A. Yes. A written transcript will be available to download in the Files section of the virtual platform, or live caption will record the live sessions.  Google Chrome users can also turn on their live captioning in the advanced settings of their browser in the accessibility section.

Q. Will we get Professional Development Hours (PDHs) for the conference?

A. PDH’s will be awarded (approximately 30 days after the conference) for every 0.5 or 1.0 hour of educational content that you participate in during the scheduled date and time of the session. In order to qualify for a PDH, the attendee must have the ability to interact with the speaker in the Q&A session. This means that sessions watched after the original sessions aired will not qualify for a PDH.

Please download the PDH tracking form to keep track of which live sessions you attended.  You do not need to submit this form to EWRI, it is only a tracking method for your personal records.  You can claim the PDH hours 30 days after the conference ends when the PDH email announcement is sent.

Download the PDH Tracking Sheet

Q. Can I share my access email link with my colleagues?

A. No, the link is specific to you and your email address.

Q. Will I be able network with my colleagues?

A. In the virtual lobby, you may network with an individual by inviting them to chat, or you can create a group room for multiple attendees to chat.

Q. What browser do you recommend?

A. We recommend using the Google Chrome browser, as it works the best with the virtual platform.  For cell phones and tablets, please use the Safari browser. 

Q. What do I do once I enter the virtual platform?

A. We recommend that you set up your conference profile by navigating to My Account. You can add a profile photo and information about yourself. Each session has a tile and can be accessed by entering the tile. Each session has a Q&A tile as well, and should be accessed immediately after the session to participate in the presenter Q&A.

Q. Are their privacy settings on the virtual platform?

A. Yes. They are located in the bottom left corner of the page. Switch to "yes" when you want your friends and colleagues to "find you" in the conference networking area. Switch to "no" if you wish to remain invisible.

Q. Can I make a custom agenda with the presentations I wish to attend?

A. You may build your own agenda by navigating to My Agenda. Browse the conference agenda and view the details of the sessions that interest you. You can pin those sessions to your custom agenda.

Q. When can we access the published conference proceedings?

A. They will be emailed to all conference attendees on Wednesday, June 17, 2021.  

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